customer support

If your television has a blank or snowy screen and/or says “No Signal” or “Weak Or No Signal” or something similar, this is usually not a cable outage or a problem with your cable service, but instead is due to your television being set to the wrong input. This is a very common but easily fixable issue that can usually be resolved with a few button presses on your remote.

When this happens, the first thing you will want to do is make sure your television is on the correct input setting. You can do this with either the remote that came with your television, or with your REV remote if your REV remote has already been paired to your television. If you are able to turn your television on and off with your REV remote, then your remote is already paired to your television.

If your REV remote is not paired to your television, then you will need to use either the remote that came with your television, or the buttons on the television itself. If you are using the buttons on the television, it will likely require some trial and error, as different televisions use different buttons to navigate up and down the input list.

If you’re using the remote that came with your television, the button will usually be labeled as either INPUT or SOURCE. Its location may vary from remote to remote.

If you’re using your REV RF remote, the button will be labeled VIDEO SOURCE, and is located in the very bottom left of the remote. You may need to press the TV button at the top of the remote first. If so, make sure to switch it back to CBL when you’re done, as the remote will need to be on CBL to control your cable box.

When this happens, the first thing you will want to do is make sure your television is on the correct input setting. You can do this with either the remote that came with your television, or with your REV remote if your REV remote has already been paired to your television. If you are able to turn your television on and off with your REV remote, then your remote is already paired to your television.

If your REV remote is not paired to your television, then you will need to use either the remote that came with your television, or the buttons on the television itself. If you are using the buttons on the television, it will likely require some trial and error, as different televisions use different buttons to navigate up and down the input list.

If you’re using the remote that came with your television, the button will usually be labeled as either INPUT or SOURCE. Its location may vary from remote to remote.

If you’re using your REV RF remote, the button will be labeled VIDEO SOURCE, and is located in the very bottom left of the remote. You may need to press the TV button at the top of the remote first. If so, make sure to switch it back to CBL when you’re done, as the remote will need to be on CBL to control your cable box.

After you press the INPUT / SOURCE button, you should see a list like this come up on your television screen. Its appearance may vary from television to television.

(NOTE: Some televisions will simply switch to the next input on its list when you press the INPUT / SOURCE button instead of pulling up an on-screen list. In these cases, it will display the name of the input it’s switching to on your television screen, usually in one of the corners.)

If you already know which input your cable box is plugged into on your television, simply use the arrow buttons on the remote to scroll to that input until it’s highlighted, and then press the OK button to switch your television to that input, and your picture should come back up.

If you’re using a coaxial cable, your television’s on-screen input list will usually label it as either TV or ANTENNA. On the back of the television it will usually be labeled ANTENNA or a variant of it, such as ANT. Most televisions will also need to be on either channel 3 or 4 when using a coaxial connection.

If you’re using an HDMI cable, take note of which HDMI input the cord is plugged into on your television, as most televisions today have multiple HDMI inputs. For example, if your HDMI cord is plugged into HDMI-2 on your television, then you will need to select HDMI-2 from your television’s on-screen input list to get your picture. All of your HDMI ports should be labeled with a number (HDMI-1, HDMI-2, etc.) on the back of your TV, as shown in the input picture above.

If you’re using component cables, the on-screen input list on your television will usually list it as COMPONENT or COMP. Some televisions have multiple component inputs, in which case they should be labeled on both your television and your television’s on-screen input list as COMPONENT 1, COMPONENT 2, etc.

If you’re not sure which input your cable box is hooked up to on your television and are unable to check the television itself to see, you can simply use trial and error by selecting one input at a time from your television’s on-screen input list. If one doesn’t work, press the INPUT / SOURCE button again and try the next one until you reach the correct input and your picture comes back up.

If you know your television is on the correct input and you’re still not getting a picture, check both ends of your cords and make sure they are plugged in tightly, as a loose cable can also cause this issue. A damaged cable or port on the television can also cause this issue.

If you’ve done all this and everything looks correct on your end and you still have no picture, please call our Technical Support line at (225) 621-4288.

step 1

To restart the set-top box, press and hold the POWER button for 15 seconds.

You will find the power button on the front or top of your set-top box.

step 2

When you let go of the power button, here’s what should happen:

• Your TV screen will go blank for a few seconds. If your TV screen doesn’t turn off, go back to step one.
• Don’t press any buttons. Wait for the box to boot back-up. You will see a blue screen with LightWave appearing on the screen.
• The screen will change back to live TV after 1-2 minutes.

If your screen has not changed after waiting at least 5 minutes, contact customer support at (866) 881-4REV.

If you have changed the number of boxes in your home or are cancelling TV service with us, the set-top boxes that power the service will need to be returned.

Please bring your devices to your local REV service center and hand them to a customer service representative. Click here to find the service center near you.

If you are having difficulty getting to the service center, please contact one of our customer service representatives and we will make shipping arrangements for the devices.

Please note that failure to return your set-top box may incur additional charges to your account.