If you experienced an electrical outage during Hurricane Francine and are not sure how to restart your REV equipment once it’s restored, watch these instructional videos to get back up and running.
09/12/2024 UPDATE:
We’re working alongside our utility partners to safely reconnect customers as promptly as possible. While we continue to assess Francine’s impact to our network, we want to assure our community of customers that our technicians are already making service visits to a high volume of impacted customers.
Please be aware that if your residence has neither commercial nor generator power, REV services cannot be restored.
If your home has no power, we ask that you wait to contact our support team until power has been restored.
If you have power at your home (either commercial or generator) and your REV services are not connected, please contact us using *ONE* of the following options most convenient to your situation:
- Customer support phone line: 866-881-4738
- Live chat with an agent at: https://letsrev.com/live-chat-customer-support/
- Report an outage using our online outage form at: https://letsrev.com/outage/.
NOTE: customers only need to report issues using *ONE* of the three options listed above.
Please understand that call volume is considerably high right now and we ask that customers remain patient as our support team members make every effort to service each of you.
We are making great progress and are working towards getting every single customer back online as soon as possible.
We don’t have exact estimates at this very moment but please continue following us on social media for updates and service restoration tips.
Preparing for Severe Weather
To help you get prepared for severe weather events we have included storm preparation tips from the National Oceanic & Atmospheric Administration.
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Prep Tips from the NOAA
If you are at risk from hurricane impacts, you need an evacuation plan. Now is the time to begin planning where you would go and how you would get there. You do not need to travel hundreds of miles. Your destination could be a friend or relative who lives in a well-built home outside flood prone areas. Plan several routes. Be sure to account for your pets.
If you don’t have a vehicle, check with local officials to see what transportation options they may have available.
Assemble disaster supplies
Whether you’re evacuating or sheltering-in-place, you’re going to need supplies not just to get through the storm but for the potentially lengthy and unpleasant aftermath. Have enough non-perishable food, water and medicine to last each person in your family a minimum of 3 days (store a longer than 3-day supply of water, if possible). Electricity and water could be out for weeks. You’ll need extra cash, a battery-powered radio and flashlights. You may need a portable crank or solar-powered USB charger for your cell phones. And lastly, don’t forget your pets!
Get an insurance checkup & document your possessions
Call your insurance company or agent and ask for an insurance check-up to make sure you have enough insurance to repair or even replace your home and/or belongings. Remember, home and renters insurance doesn’t cover flooding, so you’ll need a separate policy for it. Flood insurance is available through your company, agent, or the National Flood Insurance Program at floodsmart.gov. Act now, as flood insurance requires a 30-day waiting period.
Take the time before hurricane season begins to document your possessions: photos, serial numbers, or anything else that you may need to provide your insurance company when filing a claim.
- FLASH Insurance Guide: If Disaster Strikes, Will You Be Covered?
- Find flood insurance at floodsmart.gov
Create a communication plan
Take the time now to write down your hurricane plan, and share it with your family. Determine family meeting places, and make sure to include an out-of-town location in case of evacuation. Write down on paper a list of emergency contacts, and make sure to include utilities and other critical services — remember, the internet may not be accessible during or after a storm.
Strengthen Your Home
Now is the time to improve your home’s ability to withstand hurricane impacts. Trim trees. Install storm shutters, accordion shutters, and/or impact glass. Seal outside wall openings. Remember, the garage door is the most vulnerable part of the home, so it must be able to withstand hurricane-force winds. Many retrofits are not as costly or time consuming as you may think. If you’re a renter, work with your landlord now to prepare for a storm.
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Helpful Links
REV Support
| Instructional Videos: How to Reboot Your Equipment After an Outage |
|---|
Baton Rouge News Sources
| WBRZ | Website | Hurricane Center | |
|---|---|---|---|
| WAFB | Website | Storm Tracking | |
| Fox 44 | Website |
New Orleans News Sources
| WDSU | Website | Storm Tracking | |
|---|---|---|---|
| WWL | Website | Storm Tracking | |
| WVUE | Website | ||
| WGNO | Website | Storm Tracking |
STATE & GOVT SOURCES |
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|---|---|---|
| Louisiana Governor’s Office of Homeland Security & Emergency Preparedness | Website | |
| Louisiana’s Official Emergency Website | Website | |
| Disaster Evacuation by Louisiana State Police | Website | |
| Road Closure & Traffic Problems by Louisiana DOTD | Website | |
| Louisiana Business Emergency Operations Center | Website | |
| Emergency Management by Parish | Website | |
| Red Cross: General Disaster Information | Website |
Contact Us
Want more info? Call 866-881-4738 or fill out the short form below.
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